On Monday 27 April 2020, the NDIA has provided further clarification around accessing Low-Cost Assistive Technology during the COVID-19 pandemic. In line with this new policy, Participants wishing to purchase a device need to gain a ‘letter of support’ (also called ‘written advice’) from their therapy provider.

Read our summary of the changes in relation to devices here and explore the full update on the NDIS website here.

When is a ‘written advice’ needed?

If a specific item is required to maintain supports, written advice will be required to support this purchase.
This written advice needs to be attached to the payment claim by self-managing participants, plan managers or providers.

What should the written advice include?

The written advice (which can include an email) should include:

  • the participant’s name and NDIS number;
  • confirmation that delivery of current supports in the participant’s plan have been significantly hindered due to physical distancing restrictions (or other consequences of coronavirus (COVID-19)) and that alternate solutions to maintain delivery/outcome have been considered, but do not fully address the limitations;
  • how the device is necessary to maintain supports and services while maintaining physical distancing requirements;
  • the specific technologies and associated accessories required, and that these represent the lowest specification capable of delivering the benefit; and
  • that the participant is able to use the device/s to access the support.
Before the participant (or nominee) or provider makes a claim for the selected item, the participant should be sure that:
  • the participant does not already have the item, another suitable item or access to the item, and
  • a similar or suitable item has not been funded by another service system (such as education), and
  • the item or circumstances are not specifically excluded under this policy.

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Webinar Replay:
Year in Review & What's New in '22

Recorded 13 December 2021

Presented by Plan Tracker – Plan Management

Grab a cuppa and catch up on our most recent session A Year in Review, where we discussed the events that took place in 2021, the latest NDIS Quarterly Report and the Improving Support Coordination for NDIS Participants paper.

Feel free to share with friends & colleagues!

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Self-managing? Check out our Self Management App & Training.

Written Advice Template

What to include in your written advice to support a participant purchasing a device or equipment for the continuation of their supports.

Personal Protective Equipment (PPE)

Temporary changes to NDIS funding in relation to Personal Protective Equipment (PPE). Learn more about what's happening in your state.

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Changes to the NDIS Planning Process

What you need to know about the proposed changed to the NDIS Planning Process.

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Have your say on the changes proposed under 'Improving the NDIS' on the NDIS website here.

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