Our story

With participants able to enjoy the benefits of self-management with support, the growing Plan Tracker team began developing new technology that would further disrupt the NDIS Plan Management space. In 2018, Plan Tracker began providing a Plan Management service, alongside the self-management app.

As the home office grew, Elisa’s family joked that the team were taking over the fridge, and it wasn’t long after the Plan Tracker team established its own office. The team keeps growing and includes around 65 passionate individuals, spread across New South Wales, Queensland, Victoria and South Australia. Plan Tracker supports thousands of participants as they navigate the NDIS for themselves or a loved one. Our team members are enthusiastic and caring, and many with lived experience of disability and navigating the NDIS.

In July 2021, Plan Tracker began an exciting new chapter, joining with Plan Partners, the second largest Plan Manager in Australia and part of the McMillan Shakespeare Group. Plan Partners and Plan Trackers’ values and commitment to our customers very much align and together. Joining forces will allow Plan Tracker to undertake the ongoing technology investment needed to support NDIS participants and their families.

Most importantly, Plan Tracker continues to be Plan Tracker, with the same name, the same team and the same passion to see the self-directed NDIS community grow.

This partnership also meant Elisa was able to spend more time with her rapidly growing kids in their remaining teenage years.