HOW DO I GET ACCESS TO MY PROVIDER PORTAL?
When you send Plan Tracker your first invoice, you’ll receive an email login automatically, ready to create your safe and secure account for the Portal.
HOW DO I LOG IN TO MY PORTAL?
Simply head to https://portal.plantracker.com.au and enter the email address used to create your account as your ID, and your password to login.
If you’ve forgotten your password, you can click on ‘forgot password’ and we’ll email you a link to reset your password. Passwords need to be a minimum of 8 characters including letters and numbers and you can’t reuse any of your last 3 passwords.
HOW DO I SUBMIT AN INVOICE?
You can submit an invoice in two ways:
- The fastest option is through Fast Payment in your Portal, which automatically processes invoice details and checks information is correct. All you have to do is enter your invoice details directly in your Portal and click submit when you’re finished. One of the great benefits of using FastPay, is you can create invoices from ready-made templates (created by you) in a fraction of the time. Download our handy how to ‘cheat sheet’ here.
- You can also email us your invoice to firstname.lastname@example.org. This way takes a little longer for us to process, as we have to manually check and validate all details.
HOW DO I DOWNLOAD A REMITTANCE ADVICE?
Click on the link to follow the steps Plan Tracker Remittance Flyer
WHEN WILL I GET PAID?
Invoices submitted through FastPayment get paid in a matter of days (just remember, payment can take up to 2 days to reach a bank account, depending on your bank).
The handy thing about your Portal is you get detailed live statuses for your invoices. Save time calling us, you can see what’s happening behind the scenes with each invoice through your Portal.
If you email us your invoice, it can take up to 5 days to process payment because we manually check and validate the details.
HOW DO I KNOW WHAT LINE ITEM TO ENTER?
Our new Price Guide Wizard provides line item details for you in one simple search. You can search by product, service, NDIS code or a simple keyword, like gardening.
ARE MY PRICES WITHIN THE NDIA PRICING ARRANGEMENTS?
Our Price Guide Wizard connects you with current NDIA price limits for supports or services, so you can check you’re not overcharging. There’s also a quick calculator within this tool, should you need to calculate the cost for multiple supports over time.
If you use our FastPayment option, we’ll let you know the maximum price and if you are charging above the current NDIA price limit.
CAN I DELETE AN INVOICE ONCE IT’S BEEN SUBMITTED?
You can’t delete an invoice through your Portal once it’s been submitted. If you need to delete an invoice, please get in touch with the Provider Care Team on 1800 549 670 ext 4.