Information for Providers

Details for Invoicing

Please address your invoice to the participant and email to

From Invoicing to Payment – here’s how it happens!

  1. Invoice submitted to and automatically added to processing queue
  2. Invoice picked up by processing team
  3. Invoice processed for claim – the NDIS has some clear guidelines around invoices. processing, we make sure your invoices are correct and compliant before we submit them to the NDIA so there’s no delay in payment.
  4. Processed invoice is sent to the participant for approval to claim from their funding – participants are sent an SMS with a copy of your invoice, and given 24hrs to respond to this SMS before the invoice is included in the NDIS claim
  5. Claim submitted to the NDIS
  6. NDIA approves claim and funds are then released to Plan Tracker for payment the following day
  7. NDIA releases funds to Plan Tracker ready for payment process to provider
  8. Provider paid to nominated account by Plan Tracker. You will receive a remittance to confirm your invoice has been paid

For hints and tips about what to include on your invoice, please view our help article here.



Please address your invoice to the participant and email as a PDF to



For all account enquiries, please email 

Invoice Reader

*NOTE – The inbox is for Jazz, our super-efficient invoice reader. We don’t like to get in the way of her very important job, so please note that this inbox is unmonitored by our staff. For account enquiries you’d like our team to read, please email

Get paid faster

It’s as easy as having all the information we need on your invoice before you submit it to us.

Whether you’re a large provider or a sole trader, we understand that getting paid for your services in a timely manner matters. 

*Learn tips on how to get paid faster here. 


Are you supporting a participant who’s looking for a Plan Manager? Make a referral here.

Our registration process is quick & easy, with participant setup within 24hrs of receiving our signed service agreement. 

Frequently Asked Questions (FAQ)

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What our customers say

Easy to contact and pays on time. Very friendly too. Couldn’t ask for any other Plan Manager.

“Plan Tracker have been amazing. Finally I’ve had a smooth experience, no stress, they are super fast with communication and so helpful. And their app is great, plus the fact that I get sent weekly budget updates… I wouldn’t hesitate in recommending Plan Tracker to everyone.”

“Highly recommended. Friendly team, awesome prompt communication and pay invoices really fast. All of my service providers give great feedback on how fast their invoices are paid. If you’re looking for a good plan manager then sign up with these guys.”

The best thing we did was use Plan Tracker. Excellent support and fantastic at all things NDIS. Plan Tracker has taken the worry away. Thank you.

“I got a new Plan Manager called Plan Tracker and in two weeks, we have everything delivered that we’ve been requesting for 10 months.”

I would like to refer my first customer to Plan Tracker.

Webinar Replay:
Year in Review & What's New in '22

Recorded 13 December 2021

Presented by Plan Tracker – Plan Management

Grab a cuppa and catch up on our most recent session A Year in Review, where we discussed the events that took place in 2021, the latest NDIS Quarterly Report and the Improving Support Coordination for NDIS Participants paper.

Feel free to share with friends & colleagues!

Questions? Get in touch!

Plan Tracker is a registered NDIS Plan Manager supporting participants throughout Australia.
Self-managing? Check out our Self Management App & Training.

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Independent Assessments

Learn more about the proposed new Independent Assessment Process.

Changes to the NDIS Planning Process

What you need to know about the proposed changed to the NDIS Planning Process.

Have your Say!

Have your say on the changes proposed under 'Improving the NDIS' on the NDIS website here.

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