No matter if you’re a large provider or a sole trader, we understand that getting paid for your services in a timely manner matters. Our average invoice processing timeframe is 3-5 business days*
*Learn more about what’s needed on your invoice in order to be processed here.
Here’s some helpful things to check before contacting our team:
Step 1 – Check if we have received your invoice
You should have received a confirmation email when you submitted your invoice. If you didn’t, please check your junk or promotional folders first. If you still can’t locate the confirmation email, please get back in touch as soon as possible with a copy of the invoice. If you have not received a confirmation email, we have not received your invoice for processing.
Step 2 – How long has it been?
Whilst we most often process invoices in just a few days, we kindly request that providers please allow up to 7 business days to receive your payment before making an inquiry. This allows our team to stay focused on processing claims and getting payments out quickly for all providers, including you.
If you haven’t received your payment after 7 business days please let our team know and we will investigate to see what may have caused a delay.