Details for Invoicing
Please address your invoice to the participant and email to firstname.lastname@example.org
From Invoicing to Payment – here’s how it happens!
- Invoice submitted to email@example.com and automatically added to processing queue
- Invoice picked up by processing team
- Invoice processed for claim – the NDIS has some clear guidelines around invoices. processing, we make sure your invoices are correct and compliant before we submit them to the NDIA so there’s no delay in payment.
- Processed invoice is sent to the participant for approval to claim from their funding – participants are sent an SMS with a copy of your invoice, and given 24hrs to respond to this SMS before the invoice is included in the NDIS claim
- Claim submitted to the NDIS
- NDIA approves claim and funds are then released to Plan Tracker for payment the following day
- NDIA releases funds to Plan Tracker ready for payment process to provider
- Provider paid to nominated account by Plan Tracker. You will receive a remittance to confirm your invoice has been paid
For hints and tips about what to include on your invoice, please view our help article here.
*NOTE – The ‘firstname.lastname@example.org’ inbox is for Jazz, our super-efficient invoice reader. We don’t like to get in the way of her very important job, so please note that this inbox is unmonitored by our staff. For account enquiries you’d like our team to read, please email email@example.com