Information for Providers

Details for Invoicing

Please address your invoice to the participant and email to invoices@plantracker.com.au*

For hints and tips about what to include on your invoice, please view our help article here.

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Invoices

Please address your invoice to the participant and email as a PDF to invoices@plantracker.com.au

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Questions

For all account enquiries, please email accounts@plantracker.com.au 

Invoice Reader

*NOTE – The invoices@plantracker.com.au inbox is for Jazz, our super-efficient invoice reader. We don’t like to get in the way of her very important job, so please note that this inbox is unmonitored by our staff. For account enquiries you’d like our team to read, please email accounts@plantracker.com.au

Get paid faster

It’s as easy as having all the information we need on your invoice before you submit it to us.

No matter if you’re a large provider or a sole trader, we understand that getting paid for your services in a timely manner matters. Our average invoice processing timeframe is 3-5 days*

*Learn more about what’s needed on your invoice here. 

Referrals

Are you supporting a participant who’s looking for a Plan Manager? Make a referral here.

Our registration process is quick & easy, with participant setup within 24hrs of receiving our signed service agreement. 

Frequently Asked Questions (FAQ)

Who do I address my invoice to?

Please address your invoice to the participant and email to invoices@plantracker.com.au*

For hints and tips about what to include on your invoice, please view our article here.

When will I get paid?

No matter if you’re a large provider or a sole trader, we understand that getting paid for your services in a timely manner matters. Our average invoice processing timeframe is 3-5 business days*

*Learn more about what’s needed on your invoice in order to be processed here. 

Here’s some helpful things to check before contacting our team:

Step 1 – Check if we have received your invoice
You should have received a confirmation email when you submitted your invoice. If you didn’t, please check your junk or promotional folders first. If you still can’t locate the confirmation email, please get back in touch as soon as possible with a copy of the invoice. If you have not received a confirmation email, we have not received your invoice for processing. 

Step 2 – How long has it been?
Whilst we most often process invoices in just a few days, we kindly request that providers please allow up to 7 business days to receive your payment before making an inquiry. This allows our team to stay focused on processing claims and getting payments out quickly for all providers, including you.

If you haven’t received your payment after 7 business days please let our team know and we will investigate to see what may have caused a delay. 

Reimbursements

If you have paid upfront for a service, you can submit a request for reimbursement by following the steps below.

To submit a request for reimbursement:

  • Please send an email to accounts@plantracker.com.au with the subject “Reimbursement for [Participant Name]”
  • Attach a copy of your receipt or paid invoice
  • Let us know who the reimbursement is for (participant name) and who you’d like us to pay (who will we reimburse)

*Note – If this is the first time you are submitting a request for reimbursement or your details have changed, please also include your bank details so we know where to transfer funds to

If you want us to pay the provider directly, please email provider invoices to – invoices@plantracker.com.au
This allows us to stay focused on processing claims and getting payments out quickly. 

Did you receive my invoice?

You should have received a confirmation email when you submitted your invoice. If you didn’t, please check your junk or promotional folders first. If you still can’t locate the confirmation email, please get back in touch as soon as possible with a copy of the invoice. If you have not received a confirmation email, we have not received your invoice for processing.

Provider Service Agreements

We appreciate that you may already have service agreements you are using with your NDIS Participants. If these agreements include service items, rates and service periods, then we can simply take a copy of the agreement. 

As a Plan Manager, we ensure the funds allocated in your service agreement remain available to cover the services you deliver. Please forward us a copy of your Service Agreement, signed by both your business and the Participant, to accounts@plantracker.com.au

Plan Tracker Contact Details

Please address your invoice to the participant and email to invoices@plantracker.com.au*

Company Name: Plan Tracker Pty Ltd
Contact Name: Elisa James
Address: PO Box 92, Gosford NSW 2250

ABN: 69615948019
Phone: 1800 549 670


We appreciate hearing any feedback or questions you may have. We are always striving to improve our services and to better meet your needs.

For hints and tips about what to include on your invoice, please view our help article here.

Need a hand?
Chat with our team.

Whether you’re looking for a Plan Manager for yourself or a loved one, have a question or would like to refer a participant, our friendly team are here to help!

Call us today 1800 549 670

 

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