Customer Care

Share your feedback with us!

We’re dedicated to providing excellent customer service and maintaining healthy customer relationships at all levels.

As a customer of ours, you are entitled to make a complaint and provide feedback to us. On this page, you will find an outline of our policy and procedures for the handling of both verbal and written complaints.

Phone & Video Chat

Chat with us about how we can improve our service. If we are not doing well, we would love the chance to do better. You can contact us directly by:
P 1800 549 670

Online & Mail

You can use our compliments, feedback & complaints form to tell us what is going right or wrong. This can be done online via the form below or you can download a printable copy here and send it back to us via post.

Compliments, Feedback & Complaints

This form is to provide feedback about your experience with Plan Tracker, our services and our team.

Optional contact details

You may choose to be anonymous, however if you provide your details we can keep you informed with how your feedback has progressed.

Your feedback

Have we fixed things?

We try our best to make the changes you’ve requested.

If you’ve asked us to make a change, it would be helpful to know that we have fixed the problem. You can do this by:
Phone 1800 549 670

Are we still getting it wrong?

You have other options.

If you wish to take your complaint further, you can do so by contacting the NDIS commission on 1800 035 544. Please let us know if you need some support to do this.

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What our customers say

Easy to contact and pays on time. Very friendly too. Couldn’t ask for any other Plan Manager.

“Plan Tracker have been amazing. Finally I’ve had a smooth experience, no stress, they are super fast with communication and so helpful. And their app is great, plus the fact that I get sent weekly budget updates… I wouldn’t hesitate in recommending Plan Tracker to everyone.”

“Highly recommended. Friendly team, awesome prompt communication and pay invoices really fast. All of my service providers give great feedback on how fast their invoices are paid. If you’re looking for a good plan manager then sign up with these guys.”

The best thing we did was use Plan Tracker. Excellent support and fantastic at all things NDIS. Plan Tracker has taken the worry away. Thank you.

“I got a new Plan Manager called Plan Tracker and in two weeks, we have everything delivered that we’ve been requesting for 10 months.”

I would like to refer my first customer to Plan Tracker.

Webinar Replay:
Year in Review & What's New in '22

Recorded 13 December 2021

Presented by Plan Tracker – Plan Management

Grab a cuppa and catch up on our most recent session A Year in Review, where we discussed the events that took place in 2021, the latest NDIS Quarterly Report and the Improving Support Coordination for NDIS Participants paper.

Feel free to share with friends & colleagues!

Questions? Get in touch!

Plan Tracker is a registered NDIS Plan Manager supporting participants throughout Australia.
Self-managing? Check out our Self Management App & Training.

Written Advice Template

What to include in your written advice to support a participant purchasing a device or equipment for the continuation of their supports.

Personal Protective Equipment (PPE)

Temporary changes to NDIS funding in relation to Personal Protective Equipment (PPE). Learn more about what's happening in your state.

Looking for a Plan Manager?

Whether you have a new plan or are looking to switch, the friendly team at Plan Tracker is here to help!

Independent Assessments

Learn more about the proposed new Independent Assessment Process.

Changes to the NDIS Planning Process

What you need to know about the proposed changed to the NDIS Planning Process.

Have your Say!

Have your say on the changes proposed under 'Improving the NDIS' on the NDIS website here.

Let's get social

NDIS Plan & Self Management Community

Join the conversation in our Facebook group – connect with others, share your experiences, and ask questions.

Need a hand?
Chat with our team.

Whether you're looking for a Plan Manager for yourself or a loved one, have a question or would like to refer a participant, our friendly team is here to help!

Call us today 1800 549 670