Plan Management is a service funded for NDIS Participants who have the ‘Improved Life Choices’ or ‘CB Choice & Control’ budget category included in their plan.

Having a Plan Manager means someone else looks after the administration and paperwork, paying your providers and keeping financial records, on your behalf. Plan Management is funded separately and does not impact on your other services and supports.

You make the decisions about how and where you spend your budgets, and Plan Tracker pays your providers, keeps track of the payments and your  your budgets.

Plan Tracker’s My Choice Tool can help make it easier to decide how and where to spend your budgets. The tool also provides useful evidence to show how you reached your decision.

Plan Tracker has a friendly team of knowledgeable people for you to contact, many with lived NDIS Plan experience.

If your funding is Plan Managed, you will need to choose a Registered NDIS Plan Manager to appoint for your plan.

This is an important step when you first receive your plan. You will need to register with a Plan Manager so your providers can be paid from your funding. 

If you’d like assistance with registering for Plan Management, please call 1800 549 670 or email [email protected] – our friendly team is here to help!

Yes, we certainly are!

NDIS Provider No: 4050012016

If you’d like help to register for Plan Management, please call 1800 549 670 or email [email protected] – our friendly team are happy to help!

If you’re looking for an award winning Plan Manager with a team of knowledgeable, kind and caring people, Plan Tracker can help. Many of our team members have lived experience of NDIS Plans, so when they say ‘I understand’, they really do. Plan Tracker will be with you every step of the way

To change to Plan Tracker plan management, please follow these steps:

1. Check your service agreement with your current Plan Manager for details on how to cancel your agreement;
2. Register online or send a copy of your plan to us at Plan Tracker [email protected]
3. You will need to wait until your current Plan Manager has released their service booking on the NDIS portal  – once this has been done, please give us a call on 1800 549 670 or email to let us know.
4. We’ll get you setup quickly and send you an invite to join the Plan Tracker Portal and App.
5. Share this link https://plantracker.com.au/providers/ with your providers and tell them Plan Tracker is your new Plan Manager.

We’re glad you asked! We believe good information is key for making informed decisions with your funding, which is why we’re dedicated to keeping you updated on your budgets.

How we provide budget updates:

• Plan Tracker Portal App – safe, secure and easy to use
• SMS invoice alerts
• Week-at-a-glance emails – sent every Sunday night, this email includes a summary of your funding, what you’ve spent and how much remains in each budget category (for invoices we’ve received & processed).
• Budget alert emails when your funding is running low.

As your Plan Manager, we are responsible for processing claims & paying providers for supports, on your behalf.

Here’s how the process works:

• You book & receive a support (eg. domestic assistance)
• Once the service has been delivered, your provider will email their invoice to [email protected]
• When our team receives an invoice in your name, we send you an SMS alert
• When you receive an invoice alert, you can decide to:
  • PROCESS, it’s good to go – no action is required for this option, by default, we will process the claim within 24hrs of the alert if we don’t hear from you
  • HOLD, I’d like to chat with my provider – simply reply via SMS, call 1800 549 670 or email [email protected] to place an invoice on hold. We won’t process until we hear back from you.
• Once an invoice is approved, a claim will be made from your NDIS funding
• When Plan Tracker receives the funds from the NDIS, we will then make a payment to your provider
• Your provider will receive a remittance advice via email advising their invoice has been paid
• Once paid, the invoice will then appear inside your Plan Tracker App account

If you have paid upfront for a service, you can submit a request for reimbursement by following the steps below.

To submit a request for reimbursement:

• The fastest way to be reimbursed is through your Plan Tracker Portal
• This guide shows you how 
• Alternatively, please send an email to [email protected] with the subject “Reimbursement for [Participant Name]”
• Attach a copy of your receipt or paid invoice
• Let us know who the reimbursement is for (participant name) and who you’d like us to pay (who will we reimburse)

*Note – If this is the first time you are submitting a request for reimbursement or your details have changed, please also include your bank details so we know where to transfer funds to. 

Whilst is is not mandatory to have a service agreement with all of your providers when your funding is Plan Managed, we appreciate that you may already have service agreements in place for your plan when you join us. If these agreements include service items, rates and service periods, then we can simply take a copy of the agreement. 

Please forward us a copy of your Provider Service Agreement, signed by both your business and the Participant, to [email protected]

Company Name: Plan Tracker Pty Ltd