Guide to submit an invoice for a past NDIS Plan

Getting invoices and reimbursements paid from a past plan can feel a little tricky, especially when you’ve already received the support and expect payment to be the easy part. We get how frustrating it can be when a claim is rejected, but often it simply means a few important steps were missed before the plan ended.

The good news? Payment may still be possible if the support was delivered during the plan period.

The 90-day rule

While the NDIS generally allows payment claims to be submitted for up to two years after a support was delivered, waiting that long can create issues when it comes to processing payments. That’s because there’s usually a 90-day window before the NDIS closes the remaining funding, which can make older claims a little trickier to process.

To keep things on the move, we recommend submitting invoices and reimbursement requests within 90 days wherever possible.

Step-by-step guide to submitting an invoice or reimbursement for a past plan

1. Submit invoice or reimbursement

Using your Portal (recommended)

• Upload your reimbursement request through your Portal, or
• Ask your provider to upload their invoice through their Provider Portal.

By email (If you prefer to use email)

• Participants can email reimbursement requests to [email protected]
• Providers can email invoices to [email protected]

2. Make sure the service dates are visible

Make sure the invoice clearly lists the dates the support or service was delivered. This allows us to match the claim to the right plan and keep the payment process moving without unnecessary delays.

3. Ensure the invoice meets NDIS requirements

Before submitting, check the invoice contains all the necessary information. Invoices that don’t meet NDIS criteria can be delayed or rejected until everything is provided.

Following these simple steps can help us meet NDIS regulations to process payment for any supports delivered under a past plan without issues or delays.

For more information on the NDIS criteria for getting paid, visit the NDIS website.