Login to Portal
If you’re regularly supporting NDIS participants, having a service agreement in place can help create a smoother experience for both you and your customers.
Service agreements provide clarity around the supports being delivered, the costs involved, and how services will be managed. They can also help ensure funding is available when it’s needed through Plan Tracker’ fund quarantining process.
What is a service agreement?
A service agreement is a written agreement between a provider and an NDIS participant.
A service agreement should clearly explain your services (including how to cease them), outline the rights and responsibilities of the provider and the participant, and let the participant know how they can communicate with you. The NDIA has this handy template you can follow if you’d like to.
It outlines:
- The supports and services being provided
- Pricing and payment arrangements
- Service delivery schedules
- Cancellation and rescheduling terms
- Any other important details relating to the support relationship.
Having a service agreement helps ensure everyone understands and agrees to the same expectations from the start.
Are service agreements required?
Service agreements are not mandatory under the NDIS, but they are strongly encouraged. They provide a clear framework for service delivery and can help prevent confusion or misunderstandings later on.
Why use a service agreement?
Clear expectations
A service agreement documents what has been agreed between you and your customer, helping both parties understand their responsibilities and reducing the risk of misunderstandings.
Greater funding certainty
Because service agreements outline support costs and delivery schedules, they make it easier to identify whether sufficient funding is available.
Key takeaways
- Service agreements help create clarity and certainty for both providers and participants.
- They outline the supports, costs, and terms of service delivery.
- While not mandatory, they are recommended by the NDIS.
Need help? Chat with our team, we’re with you every step of the way.
Reach out through Live Chat, email [email protected] or call 1800 549 670.